Refund and Returns Policy

Refund & Returns Policy

Effective Date: Jan 01 2019
Company Name: Avenue Sols
Website: avenuesols.com

1. Overview

At Avenue Sols, we provide digital services including website development, design, and related solutions. Due to the nature of these services, all work is customized and delivered based on client requirements.

This policy outlines the conditions under which refunds may or may not be issued.

2. No Refund After Project Initiation

Once a project has been confirmed and work has started, no refunds will be issued. This includes:

  • Design work (UI/UX, wireframes, mockups)
  • Development work (frontend/backend)
  • Content integration or setup
  • Any technical or strategic work performed

This is because time, resources, and effort are allocated immediately after project initiation.

3. Deposit Payments (Non-Refundable)

All initial payments or deposits are strictly non-refundable.

Deposits secure your project slot, planning time, and resource allocation. Once paid, they cannot be returned under any circumstances.

4. Milestone-Based Projects

For projects divided into milestones:

  • Payments made for completed milestones are non-refundable
  • If a client chooses to terminate the project midway, any pending work will be stopped, but previously completed work will not be refunded

5. Refund Eligibility (Limited Cases)

Refunds may only be considered under the following conditions:

  • The project has not yet started
  • No work has been initiated by the Avenue Sols team
  • A written cancellation request is submitted before work begins

If approved, refunds will be processed after deducting any administrative or transaction fees.

6. Client Responsibility

Clients are responsible for:

  • Providing accurate requirements and content on time
  • Reviewing and approving work within reasonable timelines
  • Maintaining clear communication throughout the project

Delays caused by the client do not qualify for refunds.

7. Revisions and Satisfaction

Avenue Sols provides revisions as agreed in the project scope.

If a client is not satisfied, we will make reasonable revisions based on the agreed scope. However, dissatisfaction based on personal preference (after delivery within scope) does not qualify for a refund.

8. Project Cancellation

If a client chooses to cancel the project:

  • All work completed up to that point remains the property of Avenue Sols until full payment is received
  • No refunds will be issued for completed work
  • Any outstanding invoices must be cleared before final files are transferred

9. Chargebacks and Disputes

Clients agree not to initiate chargebacks without first contacting Avenue Sols to resolve the issue.

Unauthorized chargebacks may result in:

  • Suspension of services
  • Legal action if necessary

10. Contact Us

If you have any questions regarding this policy, please contact:

Email: info@avenuesols.com
Website: avenuesols.com

11. Policy Updates

Avenue Sols reserves the right to update or modify this policy at any time without prior notice. Continued use of our services implies acceptance of the updated policy.