At Avenue Sol’s, customer satisfaction is our top priority. We strive to deliver high-quality services and products, but we understand that there may be circumstances where a refund or return is necessary. This Refund and Return Policy outlines the conditions under which refunds may be issued and the process for requesting them.

1. General Policy

Avenue Sol’s provides digital services including web development, app development, SEO, and digital marketing. Since these services are customized to each client’s needs, refunds may not always be applicable. However, under certain circumstances, we may offer refunds or modifications, as detailed below.

2. Eligibility for Refunds

Refunds are considered on a case-by-case basis and may be granted under the following conditions:

• Non-delivery of Service: If we fail to deliver the agreed-upon service within the specified timeframe, and after reasonable attempts to resolve the issue, a refund may be issued.
• Incomplete Service: If the project is partially completed, and both parties agree that further work cannot be continued, a proportional refund may be offered based on the completed work.
• Duplicate Payment: In cases of accidental duplicate payment, a full refund will be issued for the extra payment upon request.
• Dissatisfaction with Service: If you are dissatisfied with our service, you must provide detailed feedback within 7 days of project delivery. Avenue Sol’s will make reasonable efforts to correct any issues. If the service is still unsatisfactory after reasonable attempts to resolve the problem, a partial refund may be considered, depending on the nature of the issue and the amount of work already completed.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of Mind: Refunds are not available if the client changes their mind after the project has started or after delivery of the final product.
• Client Delays: Refunds will not be issued if delays in the project are caused by the client’s lack of communication, failure to provide necessary materials, or other client-related reasons.
• Completed Services: Once a service has been fully delivered and accepted by the client, no refund will be issued unless there is clear evidence of defects or failure to deliver as per the agreed-upon terms.
• Custom Development: Due to the personalized and custom nature of development work (such as web development or app development), once work has begun, refunds are generally not available unless otherwise specified in the service agreement.

4. Requesting a Refund

To request a refund, you must:

• Submit a Written Request: Email us at admin@avenuesols.com with your refund request, including your full name, contact information, project details, and the reason for your request. Refund requests must be submitted within 7 days of project completion or invoice issuance.
• Provide Proof of Purchase: Include any relevant receipts or proof of payment with your refund request.
• Allow Review Period: Once we receive your refund request, we will review the details and respond within 7 business days. Refunds will be processed within 14 business days if approved.

5. Modifications and Corrections

Avenue Sol’s is committed to providing high-quality service. If you are not satisfied with the initial delivery, you have the right to request modifications or corrections within the scope of the original agreement. We will make all reasonable efforts to address your concerns and ensure that the service meets your expectations.

6. Partial Refunds

In cases where a project is canceled or stopped midway, and a refund is deemed appropriate, a partial refund may be offered. This refund will be calculated based on the amount of work completed up to the point of cancellation.

7. Payment of Refunds

If a refund is approved, we will process the refund through the same method of payment used in the original transaction. The refund will be issued within 14 business days of approval, and you will be notified via email once the refund has been processed.

8. Changes to this Policy

Avenue Sol’s reserves the right to modify or update this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy periodically to stay informed about how we handle refunds and returns.

9. Contact Information

If you have any questions or concerns about our Refund and Return Policy, or if you wish to request a refund, please contact us:

• Email: admin@avenuesols.com
• Phone: 315-952-2616